Transport policy

Before you submit your order, please fill in your address details and confirm that your order can be delivered to your address via the courier.

Service Area
Delivery service is available for Hong Kong Island, Kowloon, the New Territories and specific outlying island areas: Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airpot; Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O.

Service Hour
Monday-Friday 9:00am - 6:00pm
Saturday 9:00am - 2:00pm
Close on Sunday and Public Holiday

Shipping costs currently offers free shipping to Hong Kong SAR customers for orders above HK$ 500. For orders under HK$ 500, HK$30 will be charged for each order.

1. will ship your order within 7 business days after the payment is made, but in some remote locations, delivery may be further delayed. You may refer to your shipment notification email to track your order online

Accepting Delivery
When your order is delivered, please verify that the original packaging is intact, the exclusive Online Store box sealed, product quantity and specifications, packaging list, invoice, etc are correct before signing on the delivery slip. If you found that the packaging has been damaged, products are wrong, or the order has some other errors, please inform the delivery person on the spot and reject the whole package, and inform our support promptly. We will strive to help you resolve the matter. Please do not open or damage the product and its original packaging.

Please note
If the delivery company is unable to deliver because no one is available or you cannot be contacted, please contact us.
Your order might be delayed due to issues such as a typhoon or public construction, transportation control, stock take, etc.